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newOpp
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1# |
Status:
From:
Registered:
12/10/2004
Time spent:
0 hours
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(Date Posted:11/16/2006 5:51 AM)
Reply to : speedial 1
Hello everyone. I have a question. I was wondering about your macros. I know you all type really fast, as you have mentioned in the past- but it seems that there is fast and there is fast.Someone in a post also mentioned you didn't have allthat many macros.I made a call today and of course, it was another menu type call. After I was finished I thanked the RO and asked if I gave her the proper instructions . It was a new menu to me, and it always helps to know for the next time, if the opr was confronted by something unknown by me, but handled by her from experience). The replay came so quickly it was as if the whole line appeared at once, and poof she was gone. Her reply was, Yes thks sksk. I actually had one more question but she was gone. Obviously, she's not there to pass the time of day but the words came so quickly I wondered if she typed
Actually that was me that mentioned earlier that for you to ask the opr to reduce the speed of typing. I have a question for you, what state are you calling from? Here in California we switched to a Windows XP based system and I am wondering if that is whats causing the text to fly by? I will chat afterwords (if initiated) with a caller, but I will be abrupt if I was being monitored/surveyed
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dawndavenport
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2# |
Rank:none
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Score:0
Posts:13
From:
Registered:
11/09/2006
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(Date Posted:11/16/2006 10:07 AM)
Typing things slowly can also be an issue because we have certain messages that do fly up at the pressing of a few keys, but also because we are usually supposed to type as fast as we possibly can. This doesn't mean though that we expect all the callers to be fast typers, I always remind myself that it could be a little old lady with arthritis who needs my patience more than she needs better typing skills. Sometimes we get impatient because the called party gets impatient- usually in this case I explain to the called party that the caller isnt a fast typist, and that this could be for a variety of reasons; they could be a child or senior, they might be using a sidekick, etc, and if theyre still impatient and hang up, i will, afer relaying their impatient dismissal to the caller, ask if they'd like to type out a message before I dial again so I can have it ready to read.
It is greatly appreciated though, when, if theres the possibility for extra instructions, like on web relay where they give you a little box to fill in, you type in some instructions when you know youre going to be asked for your bank number, or when youre calling to order food, if you know what you want to order. The latter is especially good because, as its been mentioned, it makes the pizza place worker less likely to hang up on you etc.
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"Of course we all know that Massachutsetts is just an anagram for ?the ass sac smut? '
- Stephen Colbert
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smoothloperator
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3# |
Rank:none
Status:
Score:0
Posts:224
From:
Registered:
10/27/2006
Time spent:
0 hours
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(Date Posted:11/16/2006 11:15 AM)
If you ask an operator to type slowly, at least for my company, we have to abide by that and NOT use our short cuts. I have never had that happen, but it does every now and then. I'm sure what you can exactly say is different from service to service, but I'd think a generic "opr pls type slowly pls" would suffice.
But there are tons of things we have short cuts for that are common things on calls or phrases we use a million times. But for me when someone asks me a question, I take the time to answer it because usually it's never the same question someone else asked. But we're also not allowed to engage in conversations with the caller. We're told we can answer basic and only a few questions before we have to try to redirect the person to either call customer service (or transfer them to i) or have us place another call. If someone asks questions about the previous call we can only provide LIMITED answers to that because of transparancy and confidentiality.
Your operator seemed rather rude. It's not like it's all that out of the way to answer a few questions. Although had I been asked that question, at my center my response would be something like "opr here i m sorry i am not able to engage in conversation another nbr to dial qq ga"....
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Verizon = Devil
Relay needs REFORM NOW!
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speedial 1
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4# |
Rank:none
Status:
Score:0
Posts:174
From:
Registered:
07/11/2006
Time spent:
7248 hours
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(Date Posted:11/16/2006 6:09 PM)
Wow! Thanks everyone for your prompt and helpful comments. I did look back at some old posts but couldn't seem to locate the helpful info. you gave in the past newOpp, after I made my call. At least I remembered it was there! Thank you.
Actually after chatting with all of you a nice conversation with the RO would have been fun- but no, I don't engage the CA in social discussion. In addition I really have a greater appreciation of what may be going on in your background, so really I didn't feel the opr. was rude. Actually, it was the first time I used the IP relay and since it was a bit different, I wanted to be sure I was being "efficient". It would help with my next call and therefore ultimately save time. Yes, I did have all my instructions written out in advance - that was also handy.
I must say it is nice not to have to strain my eyes looking at the 2 tty lines using the IP. I have two tty's - one VCO. When I use the "regular" tty my husband and whoever else may be in the house, has to listen to a constant barrage of tones. Apparently, there isn't a way to turn the sound down or off on that unit. By the way, because of the location of the tty's if hubby isn't home I have to go sprinting around the house (often going up a flight or two of stairs) to catch the call. That fact plus it may take a while to see the flashers, and determine it's not the doorbell- means lots of rings! Many times people hang up because they figure we're not home and forgot to turn on the answering machine. It's really an exercise when it's a voice caller because I then have to go to our "main" phone to turn on the ans. machine and remember not to pick up the next call, so they can leave a voice message. It turns out to be complicated upon occasion, if it was a relay call and the opr hangs up before I go through all my machinations- then I get the answering machine set up for voice- and low and behold, I miss my call- or play phone tag with the caller. Having a hearing husband and a good sized home, has its downsides.
By the way, I wish I could say all of this exercise has me looking thin and sexy- alas this is not the case. On the other hand, how can one improve on the perfection of a body such as mine?
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newOpp
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5# |
Status:
From:
Registered:
12/10/2004
Time spent:
0 hours
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(Date Posted:11/16/2006 7:30 PM)
Well, I think you have asked the wrong bunch of people on how to approve your appearance, you see we sit on our duffs all day, unless it's a mandatory break, and we leave so we can sit down to have lunch. While we're sitting around waiting for the calls to drop in, we'll drink our sodas, or eat our hard candy. The only bit of excercise we get is within a 6' radius of our station (why hasn't relay invented wireless headsets yet? Wouldn't it be nice to be at your locker, and take a call at the same time?)
Another fun thing we like to do, is after spending 2 hrs on phone calls, and we take our breaks, we like to go to the beakroom and make meaningless phone conversations on our cell phones. For those cheapskates who don't own a cell phone, the company has provided us with a couple landlines to use, which we can't make long distance calls on.
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speedial 1
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6# |
Rank:none
Status:
Score:0
Posts:174
From:
Registered:
07/11/2006
Time spent:
7248 hours
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(Date Posted:11/17/2006 4:46 AM)
Reply to : newOpp Talk about a busman's holiday. Taking a break by talking on the phone? Well, maybe if I had a hostess cupcake to go along with it----
Well, I think you have asked the wrong bunch of people on how to approve your appearance, you see we sit on our duffs all day, unless it's a mandatory break, and we leave so we can sit down to have lunch. While we're sitting around waiting for the calls to drop in, we'll drink our sodas, or eat our hard candy. The only bit of excercise we get is within a 6' radius of our station (why hasn't relay invented wireless headsets yet? Wouldn't it be nice to be at your locker, and take a call at the same time?)Another fun thing we like to do, is after spending 2 hrs on phone calls, and we take our breaks, we like to go to the beakroom and make meaningless phone conversations on our cell phones. For those cheapskates who don't own a cell phone, the company has provided us with a couple landlines to use, which we can't make long distance calls on.
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speedial 1
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7# |
Rank:none
Status:
Score:0
Posts:174
From:
Registered:
07/11/2006
Time spent:
7248 hours
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(Date Posted:11/18/2006 5:03 PM)
Reply to : newOpp .
Sorry for the out of sequence message. I just realized I didn't answer your question. I'm in New York State. I think I just don't expect the relay replies to to come so quickly all the time. I suppose I just figured it was with "machine like" precision. The long and the short of it is, macros aside, I think you are just darn good at what you do!
Actually that was me that mentioned earlier that for you to ask the opr to reduce the speed of typing.
I have a question for you, what state are you calling from? Here in California we switched to a Windows XP based system and I am wondering if that is whats causing the text to fly by?
I will chat afterwords (if initiated) with a caller, but I will be abrupt if I was being monitored/surveyed
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