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BARRACADE
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(Date Posted:02/14/2007 8:41 PM)

I have a few questions about Relay Operating Services.What is agreed upon by the Relay Operators once they are employed? (Privacy/ Confidentiality)Are calls monitored, or is information saved in the case of a dispute or investigation?Is there a list of Relay Operating Services, maybe provided by the FCC? Wouldn't they have to be registered?Has there been any attempts by the FCC to protect Corporations and Small Businessesfrom fraud?
smoothloperator
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(Date Posted:02/15/2007 11:44 AM)

Reply to : BARRACADE




I have a few questions about Relay Operating Services.What is agreed upon by the Relay Operators once they are employed? (Privacy/ Confidentiality)




Well since we signed confidentiality crap we're not supposed to tell you.   But basically it's what happens on a call stays on a call....which makes venting or asking questiosn a pain.


 



Are calls monitored, or is information saved in the case of a dispute or investigation?


Yes sometimes calls are remotely monitored...and saved...I'm not 100% sure on that one...I would think probably not (given the whole confidentiality thing)...but I wouldn't put it past them though


 


 




Is there a list of Relay Operating Services, maybe provided by the FCC? Wouldn't they have to be registered?Has there been any attempts by the FCC to protect Corporations and Small Businessesfrom fraud?





GOOGLE!   I think every major phone company has them, and there are other companies that do too like Sorenson, Hamilton, etc...


And the FCC's regulation of Relay's a fucking JOKE and only seems to come into play when they find it convenient to enforce things or change them.  Fraud criteria change MAYBE ONCE A year if THAT...so it's not like they keep it current at all.   If the FCC wants to protect businesses from the Fraud that goes on, they'll make it a registered service with a PROOF OF NEED requirement.  Which will probably never happen.

--------------------------------------------------------------
Verizon = Devil

Relay needs REFORM NOW!
operatot
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(Date Posted:02/15/2007 11:47 PM)

Reply to : BARRACADE




I have a few questions about Relay Operating Services.What is agreed upon by the Relay Operators once they are employed? (Privacy/ Confidentiality)Are calls monitored, or is information saved in the case of a dispute or investigation?Is there a list of Relay Operating Services, maybe provided by the FCC? Wouldn't they have to be registered?Has there been any attempts by the FCC to protect Corporations and Small Businessesfrom fraud?







From my point of perspective:

1) If you leak info you're fired and possibly sued, about either practices, fraud criteria, call processing or otherwise.

2) Calls are monitored, all the time. From my knowledge there are no warning signs or anything that state that YES your relay call may be monitored "for quality purposes". They say they don't store any of the calls, but I call bullshit.

3) Hahahahahahhahahhahhah, seriously though I don't know.

4) Registration would be the savior for relay, maybe not 100% perfect, but much better.

and lastly

5) Ahahahahhahahahahhahahahahahahahahahahahh Hehehehhahahahhah AHAHAHAHAHHAHHAHEHEHEEHHEAHAH

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HELLO OPERATOT PLS DAIL DAIL OPRTOT DAIL!!
operatorhere
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(Date Posted:02/16/2007 6:08 AM)

Hi Barricade, and welcome to our forum.  I'm just curious, since other people have answered your questions pretty accurately... why are you interested in relay?

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I may be your operator, but I am NOT your bitch!
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RE:Relay Company information
(Date Posted:06/06/2008 3:04 AM)

 Being a former employee and supervisor of the Hamilton Relay company based in Nebraska I'll attempt to shed some light into this topic and offer my insight into a few simple ways you can help to hopefully avoid fraudulent charges.


Your "bread and butter" agreement upon hiring when you're a typical operator is basically to not disclose or discuss any calls and definately no call specifics. You, as the operator, are there to funcaiton "as the phone line." Basically what that means is you relay the call with absolutely no bias, all you are there to do is type and talk.

As far as "is information saved or monitored," Yes, some calls are monitored (though no information is stored or to be discussed after the call has ended) but not for fraud, mostly to tighten the reins on the operators and insure they are doing their job. And even at that that only happens to each operator at most 3 or maybe even 4 times a month. It's almost disgusting when you're set to take IP calls you take almost 2 out of 10 "real" calls and the other 8 are either pranks or more likely fraud calls to Lagos, Nigeria.The policy as it were for my former employer was that we were to take 10 outgoing connected calls (to a live person i.e. no calls that end in an answering machine or automated menu being reached) and then write down the screen name and report it back to corporate headquarters and inform the user we were no longer capable of processing the call. Which almost always lead to them "hanging up" and instantly redialing and in most cases getting the same operator.

Sadly, the FCC policies basically say that there is nothing they can do. You are just supposed to be there to relay a call in an unbiased manner and to do other than that would be like instantly wire tapping/ bugging the phones of thousands and thousands of deaf or otherwise impaired people. I deeply deeply wish that there would be something they can do, and there is. The owners of the businesses that are being scammed need to educate themselves.

1. If it sounds too good to be true, it probably is.

2. If it's a large transaction have them meet you in person and write down as much information as you can. If they are too reluctant to talk to you in person then that's a real sign it's probably a scam.

3. Definately be wary of any transactions taking place to funeral homes or other businesses located (or i guess i should say "fictionally located" ) in Lagos, Nigeria or for that matter any foreign country.

4. If you're receiving a call from an internet relay service and you think it may not be a scam, have the person call you back through the non internet relay service (this may not cut down on all scams though it will require the scammer having to actually own a TTY machine).

5. If something seems fishy. Just tell them that you know it's a scam, and then hang up. Hey you might be losing some business, but if they're scamming you you'd still be losing some money. On the bright side, atleast they'll never call you back.

In closing I hope that the information I've included in this short series of paragrahs will greatly help you and your business to avoid being the butt of someone else's joke. And remember, you can always hang up.
 Welcome to The Collection of Flashlights!Wolf-eyes ,your eyes break the darkness!
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