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myjobsux
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1# |
Rank:none
Status:
Score:0
Posts:33
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Registered:
11/17/2006
Time spent:
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(Date Posted:07/13/2007 12:22 AM)
Reply to : op op opr here
Hi I'm new to the forum, I just found it today. It's pretty nice to find a little place to vent about work.. but anway...I'm sure I'm not the only one who's had to deal with the Nigerians calling to the funeral homes to ship their alledged "dead father" from Nigeria to the USA to bury them. Yet another group of companies that deaf people can no longer call because most don't accept relay calls since those have started up. I know it's happened in the past, but they're pretty much back at it with a vengence. In fact it's been a hell of a lot worse recently. They seem to be getting even more relentless then they already are. And I'm not sure if anyone else has had to deal with this, Verizon has been stricktly enforcing the whole "keep the orig in control of the call" thing. Meaning if a company says "we don't take relay calls" what the operators are SUPPOSED to sa
the only thing we have to say when a business or person says "we don't take relay calls" is "thank you and bye" thats it. this shit that they're obligated to take relay calls is total crap!! would anyone out there continue to take the same call over and over when they've been ripped off thousands of dollars. if i dont want to take a call at home, (telemarketers) i hang up. no one can make you stay on the phone.
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leavemealone
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2# |
Status:
From:
Registered:
04/28/2006
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(Date Posted:07/13/2007 4:26 PM)
If they're going to require businesses to take all relay calls, I think the businesses should do something. Like, say, every time they get a call, take detailed notes or record it and FLOOD the BBB and FBI with information on EVERY call they get, until nobody can stand it. If their reports go un-investigated, tell the media. Continually point out and complain about the calls until the government gets so inundated with reports of them that it costs more money to investigate them than what companies would lose in relay $$$.
You just know that somewhere, someone is getting kickbacks from relay. There's no way they'd let this sort of corrupted system stay in place any other way. It's just that someone thinks it's too small an operation for anyone to bother noticing or caring enough.
I wish a news outlet would do a longer piece on relay and include small businesses that were ripped off for thousands. I think a lot of business owners are ashamed to admit they were taken in by scammers. Someone really needs to come forward and lead them. Sometimes I wonder how many don't even report to the police because they don't want to admit it. Makes you wonder.
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Hello gudday do u have (clean running autos bought for high prices!) for sales qq gaga
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myjobsux
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3# |
Rank:none
Status:
Score:0
Posts:33
From:
Registered:
11/17/2006
Time spent:
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(Date Posted:07/14/2007 1:06 AM)
Reply to : leavemealone
If they're going to require businesses to take all relay calls, I think the businesses should do something. Like, say, every time they get a call, take detailed notes or record it and FLOOD the BBB and FBI with information on EVERY call they get, until nobody can stand it. If their reports go un-investigated, tell the media. Continually point out and complain about the calls until the government gets so inundated with reports of them that it costs more money to investigate them than what companies would lose in relay $$$.You just know that somewhere, someone is getting kickbacks from relay. There's no way they'd let this sort of corrupted system stay in place any other way. It's just that someone thinks it's too small an operation for anyone to bother noticing or caring enough.I wish a news outlet would do a longer piece on relay and include small businesses that we
i think the FCC is getting kickbacks. think about it, when Janet Jackson flashed her boob during the superbowl half-time show, the FCC was all high and mighty and moral and nothing could be broadcast live, everything was on a 5 second delay, because people were offended, but nigerian scammers can take over IP Relay and terrorize and steal from US citizens, private people and business owners, and it's ok. they are a bunch of hypocrites. i work for ATT and we were told, that by March of this year, the FCC would make a ruling on these scam calls, and the only thing we heard was that they'd put out public notices, big freakin whoop!!! So goes Bush's war on terror, what a JOKE!!!
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op op opr here
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4# |
Rank:none
Status:
Score:0
Posts:5
From:
Registered:
07/11/2007
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(Date Posted:07/17/2007 9:38 PM)
Well technically they're not requiring that they take the call, we just have to say "I'm sorry I can't determine if the call should be disconnected" but after that I end up saying "that would be up to you" and they usually just hang up. I was even told but a sup that if they hang up, they hang up.. it's not like we can do anything about it. Just like we can't do anything about it when it's a LEGIT call and someone is rude and hangs up anyway. I don't mind if it's a scam but I do get angry for the deaf person when it's a legit call. There's a certain credit card company that's not taking relay calls anymore and are now instead giving them a number and saying "I'm sorry we can't take your call but they can here" and it goes straight to a tty and since it was an IP call (legit none the less) there's no way to connect the call. They have to call back again and get the same bullshit all over again. It's ridiculous.
And of course you KNOW that relay is definitely making a lot of money off these calls, I get a lot more legit calls since I'm gated to take mostly state calls, but there's still prank calls even with that (voice people calling in 711 etc). But they implimented a new rule in my center about if it's an abuse call and the orig and term aren't responding for 10 minutes, we have to get a sup over and the sup will LOOK at the call and go away for another 10 minutes before deciding to disconnect it or not. I haven't had one of these calls yet (thank goodness), and I'm glad because I first saw the job aid and read it and said "BULLSHIT!" No effing way... The ONLY reason they have that up is because it makes them more money to stay on that call for 20 more minutes than necessary. I mean yeah its better than not being able to disconnect at all, but still. If you have to go on a break or lunch in that time, you'd be fuming... I know I would.
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"Op op op op opr here cld u pls repeat after "if u keep calling me through relay i m going to find you and shove the computer up your" .. where? ... thk u"
I m sorry I don t know the meaning of "redail" maybe if you learn to spell redial right then I ll do it for you.
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gorbash
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5# |
Rank:none
Status:
Score:0
Posts:15
From:
Registered:
07/09/2007
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(Date Posted:07/22/2007 6:54 PM)
I've got some of these, too. They are also a bit tricky to get flagged as fraud as well. Even on the one where the scammer said "I want to ship the body back" I had to almost argue with the lead op to get it disconnected. Hello? Isn't shipping from Africa to the US also international?
It just gets a little harder waiting for them to say that line, or something else that triggers it. I also loved two that I got, one where the guy on the other end kind of chuckled when I said it was relay, and then offered to contact the American Embassy to help him arrange that. I never saw a scammer disconnect so fast. Then the other one who commented after the first line, Wow a lot of deaf people are having their father die over there, what is it, a hot vacation spot? Made me almost laugh before I could hit mute.
-gorbash
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op op opr here
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6# |
Rank:none
Status:
Score:0
Posts:5
From:
Registered:
07/11/2007
Time spent:
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(Date Posted:07/23/2007 8:55 AM)
Reply to : gorbash
I've got some of these, too. They are also a bit tricky to get flagged as fraud as well. Even on the one where the scammer said "I want to ship the body back" I had to almost argue with the lead op to get it disconnected. Hello? Isn't shipping from Africa to the US also international?It just gets a little harder waiting for them to say that line, or something else that triggers it. I also loved two that I got, one where the guy on the other end kind of chuckled when I said it was relay, and then offered to contact the American Embassy to help him arrange that. I never saw a scammer disconnect so fast. Then the other one who commented after the first line, Wow a lot of deaf people are having their father die over there, what is it, a hot vacation spot? Made me almost laugh before I could hit mute.-gorbash
The first time I had them the sup came over and said "well if it fits more catagories then yeah we'll do something about it" but they never really did. I was just like "it says NIGERIA right there, what more do you want?" Ohh and it was all right after my grandpa died too so I had just been dealing with funeral home drama... So I get pretty pissed when I was getting those calls, although there has been a lot less of them. We were having some discussion with sups and management about disconnecting the calls and they said "well the criteria says it's shipping FROM the US to Nigeria, not the other way around" which is kinda shitty way of going about it, since we all obviously knew it was fraud. I'm pretty much fed up with the way they're handling things. I wish they'd just do something to regulate IP calls so we just.. don't get fraud.. but ohh no there's nothing they can do about it.. they might be "real" deaf people that just happen to be scaming... Right... No it's all about the all mighty dollar and ip relay is makin a whooole lot of bucks off this crap, hense the not stopping it thing.
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"Op op op op opr here cld u pls repeat after "if u keep calling me through relay i m going to find you and shove the computer up your" .. where? ... thk u"
I m sorry I don t know the meaning of "redail" maybe if you learn to spell redial right then I ll do it for you.
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SadCA
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7# |
Status:
From:
Registered:
07/25/2005
Time spent:
1775 hours
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RE:funeral home fraud
(Date Posted:12/10/2007 1:07 AM)
I had a director ask whether I wanted them to say what they REALLY thought after I had explained relay and read the scammer's schpiel. I just told them it was their phone call. The director said that he/she knew it was a scam and he/she was ending the call right away. Hee hee, I love it!
I also love it when a business person pushes a question specific to the product the scammer is trying to buy. What MODEL of tractor needs part ABC123? etc... It makes the scammer hang up!
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