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Title: PHISHING VIA RELAY
  
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sickofscams
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Registered: 08/28/2005
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(Date Posted:04/20/2007 5:53 PM)

Scammers are now "phishing" via relay for information that they can use to answer security questions thereby thwartingthe currentwarning/disconnect criteria. This is similar to the email phishing. When the ignorant rep/agent gives them the informationthey turn around and call another number and use this information to change addresses, emails, phone numbers, add names, conduct transfers of funds, etc. on someone else's account. There is no fraud criteria that can stop this and if customer service people continue to use poor judgement, a lot of innocent people are going to be hurt.
operatorhere
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(Date Posted:04/22/2007 1:06 AM)

They havent the least bit of fear of getting caught.  Too bad there aren't any safeguards for the innocents in the FCC's rules.

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I may be your operator, but I am NOT your bitch!
Lieutenant Uhura
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(Date Posted:04/23/2007 8:42 PM)

I have been getting SO MANY of these calls lately. Some of them just have a name and social security number and are calling every bank to see where the person has an account. I'm getting a lot of the ones where the person has two or three pieces of information, then asks for one of the things they're supposed to be giving the agent when they call--address, date the account was opened, amount of last deposit--and then hanging up to call back again to get one more piece of information. I had one the other day where my caller hung up, and the operator in literally the next cube over got them on her next call, calling the bank and giving them the information they just got and wanting to find out the ATM card number. I couldn't say anything because it wasn't my call, and the operator tried to get it disconnected anyway but couldn't. It's messed up.

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(opr talk like the Terminator)



(opr use Borat voice pls)



"Operator, can"t you use a sexier voice?"
sickofscams
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(Date Posted:04/26/2007 12:13 AM)

Reply to : Lieutenant Uhura


I have been getting SO MANY of these calls lately. Some of them just have a name and social security number and are calling every bank to see where the person has an account. I'm getting a lot of the ones where the person has two or three pieces of information, then asks for one of the things they're supposed to be giving the agent when they call--address, date the account was opened, amount of last deposit--and then hanging up to call back again to get one more piece of information. I had one the other day where my caller hung up, and the operator in literally the next cube over got them on her next call, calling the bank and giving them the information they just got and wanting to find out the ATM card number. I couldn't say anything because it wasn't my call, and the operator tried to get it disconnected anyway but couldn't. It's messed up.


If banks and credit card companies keep outsourcing customer service, it is going to get worse.  There needs to be consumer education to have people put a verbal password on ALL their accounts (checking, debit card, credit card) so that the customer service rep can disconnect or refer them to their local branch (if it's a bank account) for the information.  ALL my accounts have a verbal password...I did that when an ex-roommate's boyfriend stole  a blank check and tried to get access to my debit card.  Now everything is passworded.  If they can't give the right password, there is no second chance.


Wouldn't you think a state or federal consumer  protection agency could do that?
ursexyopr
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(Date Posted:04/26/2007 10:03 AM)

Reply to : sickofscams




Reply to : Lieutenant UhuraI have been getting SO MANY of these calls lately. Some of them just have a name and social security number and are calling every bank to see where the person has an account. I'm getting a lot of the ones where the person has two or three pieces of information, then asks for one of the things they're supposed to be giving the agent when they call--address, date the account was opened, amount of last deposit--and then hanging up to call back again to get one more piece of information. I had one the other day where my caller hung up, and the operator in literally the next cube over got them on her next call, calling the bank and giving them the information they just got and wanting to find out the ATM card number. I couldn't say anything because it wasn't my call, and the operator tried to get it d



I got one the other day where u know they access the acct by ssn bec they don't have the acct nbr well actually had the rep FAX them the copy of the last check the acct person wrote to them....now they have the acct nbr! These people are SO DUMB! Why would you FAX anything to a cust. common sense would have told you hmmmm shouldn't they already have this info or REMEMBER what they wrote a check for?

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smoothloperator
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(Date Posted:04/26/2007 11:11 AM)

See, I interpret that when the say  something like "I don't have account nbr look up by SSN" to be phishing and meeting Criteria.  But I'm being VERY literal and not every lead op will agree on it.  But I still say that the verbage of the critera means that if they do that it matches and they should be disconnected.


I tell all my friends to call their banks or go in and ask them to put a note on their accounts to NOT accept realay calls regardless of how much someone may insist and to have questions that a person would HAVE to answer to get ANY sort of access to it.  Just because it IS so easy for identity theft anymore taking precautions is manditory and you cannot simply rely on your bank to do it.


And banks need to get off their asses and REQUIRE certain info and NOT back down on it.  Or even insisting people call through their STATE relay services...yeah it may piss of some deaf people, but ya know, that's what happens when your services get hijacked by scammers and no one gives a damn about it to institute registration or stricter rules.

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Verizon = Devil

Relay needs REFORM NOW!
sigh
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(Date Posted:04/29/2007 5:38 AM)

certain banks now have relay specific call procedures, including asking the orig to transfer to the tty portion of the system to obtain their information or explaining that they should have recieved their information at their email address.


some banks have informed their deaf and tty/relay users that they require verification of intent to call the bank when they fill out their accounts.


419eaters.com has a great deal of info on this stuff.


additional edit: the one at the top of the thread meets one of the criteria. i won't say which one, because there are known hacks on this site already watching for info. if you want the criteria, i'll pm you.


 


sigh

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(sounds like this nigerian wants to chop yo dolla) (typing and fraud IN BKGD)
Lieutenant Uhura
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(Date Posted:05/04/2007 12:59 PM)

Whether it meets any fraud criteria is one thing...whether you can actually have it disconnected is another. The criteria are useless if they won't enforce them.

--------------------------------------------------------------
(opr talk like the Terminator)



(opr use Borat voice pls)



"Operator, can"t you use a sexier voice?"
Quidam
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8#