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qq206
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1# |
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(Date Posted:09/24/2007 3:55 AM)
Speedial1,
I happen to really like my job. I work for a small center that processes for the most part "real" calls. I would say there are maybe 1 to 3 scam calls in my day, so I count myself lucky. Most of the calls I place are for really nice people, and we are allowed to translate (I found out) ASL, so that it makes sense to the term. Of course there are frustrating calls, rude callers, rude terms and we all wine and complain from time to time, but this is the first job in a long time that when the alarm goes off in the morning, I don't mind getting up and going!
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what do u carry qq
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2# |
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(Date Posted:09/24/2007 6:01 AM)
Reply to : speedial 1
Well, I admit I haven't been here very often lately. I lurk now and again but truthfully there really isn't anything for me to ponder, or directed to me so I'm sorta phasing out.Today however, the question popped into mind. I wondered if there is anything good about your job. Why do you put up with all that you do? I realize there is no need to "vent" about the good so there is very little of that here, and I've read about the "uglies", but mostly it's "the bad". Why do you stay at your job? The only thing I can think that would keep someone at a job they hated would be the salary and benefits- but many don't think they are that good either. So why are you there?After reading about all the crap you have to put up with, I almost feel like giving any CA that works with me, a gift- or maybe just a hug or something to make the
I'm no longer employed at relay but I did like the job. As a matter of fact, I loved it. I quit because of all the red tape. Knowing that there were so many abusing the system and I was aiding in that process made me sick to my stomach. My morals forced me out. I couldnt stand the fact that this svc that was in place to help the deaf was actually a system that was allowing ppl to help themselves to bank accts etc. that didnt belong to them. It was rough knowing that there was a legitimate user who needed to use the phn but had to wait in line because I wasnt allowed to disconnect on a fraud call because it didnt fit the "criteria".
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speedial 1
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3# |
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(Date Posted:09/24/2007 5:47 PM)
Well, thanks for the responses, I'm glad to hear there is a bit of satisfaction out there- at least for some. I will say that I certainly wouldn't want to work for a place where I felt completely helpless, either, and probably leave if that were the case. There is something to be said for self preservation.
It seems as though there is such a vast difference when it comes to the rules, depending on where you work. It's too bad there isn't a bigger "umbrella" that takes on the responsibility. I guess the FCC would be the umbrella to help set guidelines, but I don't think they would want to have to go after some kid on a penis and vagina jag.
I would think that since the scammers are by far and away from out of the country they (FCC) would have an interest in enforcing some kind of anti scamming laws or something. I mean I would think there would be FBI involvement as well. On the other hand who am I kidding; the FBI is too busy listening in on regular folks to spend time on scammers. I think I'm taking myself too seriously here. I can see it's really low priority for them.
Since relay brings in the bacon for the telephone companies they probably don't care. As more and more telephone business go VOIP the land line phone companies stand to lose even more money, so now they have to try and collect every penny. The internet services will have to kick in some revenue to even the playing field- but until then it's going to get worse. At some point I think we'll all end up paying a tax on internet service,anyway. There probably will be a "packet price" so bigger uses would be taxed at a somewhat higher rate then we average citizens. I think it'll have to happen. I know so much telephone business now is essentially VOIP even though it's not touted as that.
I do see a big problem looming though. Namely the "garbage" telemarketer calls. Despite being on the "do not call" list we get so many of these calls that my husband has a large bald spot from pulling out his hair! We have a "telezapper"and we don't pick up unidentified calls. Since he gets stuck answering the phone, unless we recognize the caller as being a TTY caller he is really trapped. Anyway, with VOIP there really won't be a way to prevent scammers and telemarketers from making tons and tons of calls- free! There also won't be a way really to shut them down. When my husband is away I change over to the TTY answering machine which seems to get rid of lots of people because I don't get unknown calls that way.
Well I know I'm in the minority but as a deaf user I would pay a bit extra or do what's needed to clean up the system. I can almost hear the outcry from my fellow deafies, though. What's a body to do?
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myjobsux
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4# |
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(Date Posted:09/26/2007 3:32 AM)
Reply to : speedial 1
Well, thanks for the responses, I'm glad to hear there isa bit ofsatisfaction out there- at least for some. I will say that I certainly wouldn't want to work for a place where I felt completely helpless, either, and probably leave if that were the case. There is something to be said for self preservation.?xml:namespace prefix = o ns = "urn:schemas-microsoft-comIt seems as though there is such a vast
I'm only here for the paycheck! Been doin this job for over ten yrs. Earlier this month we learned that ATT will start going after state contracts again, so maybe, we will start doing more state relay calls instead of the scams. That will take a while with all the red tape that comes with bidding and aquiring state contracts though. We make excellent money and so far our benefits aren't that bad.
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speedial 1
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5# |
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(Date Posted:09/26/2007 5:49 AM)
Reply to : myjobsux and all
Well, that's an honest response, myjob. At least you are getting something for your efforts, that's a good thing. Not having any real job satisfaction is a not good thing- or would be for me. I guess if a person can go home at the end of a workday and say they put in a good effort at work regardless of the circumstances, it's an "attaboy(girl) even if given by oneself. The bonus may be that someone at at least on end of your line will appreciate your efforts. Ten years is a chunk of time.
As far as going to state relay, hope that goes quickly for you. Sometimes there is a long period of inertia with these things and all of a sudden the ball really rolls.
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myjobsux
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6# |
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(Date Posted:09/27/2007 4:02 AM)
Reply to : speedial 1
Reply to : myjobsux and allWell, that's an honest response, myjob. At least you are getting something for your efforts, that's a good thing. Not having any real job satisfaction is a not good thing- or would be for me. I guess if a person can go home at the end of a workday and say they put in a good effort at work regardless of the circumstances, it's an "attaboy(girl) even if given by oneself. The bonus may be that someone at at least on end of your line will appreciate your efforts. Ten years is a chunk of time.As far as going to state relay, hope that goes quickly for you. Sometimes there is a long period of inertia with these things and all of a sudden the ball really rolls.
when I first started we had about 15 or more states, but before SBC bought us out, ATT said they were getting out of relay, so we all thought our days were numbered, now the NEW AT&T said they were going to go after state contracts again, so we'll keep our fingers crossed
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speedial 1
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7# |
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(Date Posted:09/27/2007 6:37 PM)
Just as a comment, here. I get the point that you all generally prefer state relay to IP. For a deaf/hoh user Ip sure has some pluses. It is a real pleasure to click on a button to get things going. The screen of course, is so much larger and the keyboard comfortable. Also it's nice to copy and paste instructions and menu messeges in one "slug" of information, as it saves a lot of time. Of course, a computer of some sort needs to be available. With the tiny hand helds who knows how many more typos and misspellings and misunderstanding I would create. The small screens and letters are just not all that great- I'm sure you RO's have that to deal with as well.
On the other hand, I can surely | | |
