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Title: Sick of stupid people
  
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justme424
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(Date Posted:10/19/2007 11:28 PM)

On Friday I had the stupidest people on the phones ever. So I decide to write down some questions...and just vent!1. Why do businesses hire people who can't speak english to answer their phones?!2. Why can't people just freaking listen when we explain how to use relay?3. Why do Deaf origs say we're relay is so slow when it takes them forever to type in a nbr to be dialed?!I just don't understand people anymore. I did not think people were so ignorant. But I guess this job has proven me wrong! People are ignorant and have horrible listening skills!!!UGH!

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speedial 1
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(Date Posted:10/20/2007 8:10 PM)

Reply to : justme424


On Friday I had the stupidest people on the phones ever. So I decide to write down some questions...and just vent!1. Why do businesses hire people who can't speak english to answer their phones?!2. Why can't people just freaking listen when we explain how to use relay?3. Why do Deaf origs say we're relay is so slow when it takes them forever to type in a nbr to be dialed?!I just don't understand people anymore. I did not think people were so ignorant. But I guess this job has proven me wrong! People are ignorant and have horrible listening skills!!!UGH!


Well, I may have a couple of ideas in answer to your questions--they may be retorical.


It may be that the owner or personnel individual  of the company also doesn't speak English well, so they don't realize their employee is illiterate. It may also be that EEO regualtions are such that telling person they are not qualified due to poor English skills would be considered discriminatory- so anyone who can voice is hired.. The other possibility is that the person who answers the phone has an "outsourced" job and is located in India, Peru or some other non English speaking country- cheap for the company and "up yours" to the customer. My husband tells me the English skills of many newscasters, including CNN and out local news appear to be totally illeducated. I always thought it was the vagaries of the captions (which can be a hoot or frustrating) but he tells me it's not always the fault of the captions. No one corrects the newscaster and so they continue to mis pronounce and foul up the language. The dumbing down of our country continues.


 As for #2-------Hearies have told me that the intro. by the CA sounds like a telemarketer on speed. By the time the first part of your message gets to them you are on to your ID number. The hearie only gets some jumble of quickly spoken words then some numbers- result a hang up. It's too bad that if you are calling for "us" you can't say what we would say "My name is -----  I'm deaf and therefore am using a telephone relay service for this call--- then give operator information as yourself i.e. " This is ----relay service opr. # 12344 etc. It makes sense since hearing people first identify themselves when making a business call. Yes, I know you can only say what we type but still no matter what my instructions are  my recipients say Opr. info comes first. The fact that I'm the one making the call and deaf comes last- by that time the person has hung up or anticipating some sort of scam and their brains are on "off".


As far as Deaf thinking relay is slow- well non speaking Deaf think about the speed of sign or voice but don't take in the whole process- they type, you voice, the recipient voices, you type etc. The expectation is you are somehow super human. The thought also never occurs to some that you may have to ask the speaker to repeat something because you didn't hear it properly. It's impatience and poor manners. In short some people are unrealistic and don't have a concept of the time needed to complete the process.


On the other hand some people are just  inconsiderate and have bad manners. I hope you do get some "good" deaf users. There some of us out there. Often a lack of understanding the system (including your limitations and some annoying work rules) and frustrations for us (regularly being hung up on or "dismissed") take their toll on us and we just anticipate a problem and therefore are on edge. I don't condone bad behavior, though. If you have seen my other posts you know I for one, truly appreciate your efforts and have learned much about your frustrations.


 
justme424
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(Date Posted:10/22/2007 9:42 AM)

Reply to : speedial 1


Reply to : justme424On Friday I had the stupidest people on the phones ever. So I decide to write down some questions...and just vent!1. Why do businesses hire people who can't speak english to answer their phones?!2. Why can't people just freaking listen when we explain how to use relay?3. Why do Deaf origs say we're relay is so slow when it takes them forever to type in a nbr to be dialed?!I just don't understand people anymore. I did not think people were so ignorant. But I guess this job has proven me wrong! People are ignorant and have horrible listening skills!!!UGH!Well, I may have a couple of ideas in answer to your questions--they may be retorical.It may be that the owner or personnel individual of the company also doesn't speak English well, s


 


Thanks for replying to my venting.  I was just having a bad day. 

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speedial 1
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(Date Posted:10/22/2007 6:25 PM)

Reply to : justme424


No need to apologize for a "vent" that's one of the reasons for these boards. Sometimes understaning a reason for an action can help diffuse the situation to make it more tolerable. There are times I realize, for which even knowing the reason for something,  does not make things any better.  I have read lots of "vents" , complaints and criticisms and even a few not so nice things about deaf folk here , but I don't take it personally.


We do have our ways, of course and Deaf and deaf often don't see eye to eye. Even within a group there is all kinds of disagreement as you know. You get the dubious honor of having to put up with all of us- sometimes rude, craziy, weird, illiterate, gullible, shy militant, good guys (gals) and bad  also  the ASL non English users as well as the slow typers and us with multiple physical difficulties which you can't see at your end.  But your job is not done. You also get illiterates, rudies, scammers, abusers, perverts and nasties on the hearing side. All I can say is I hope you get combat pay!
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(Date Posted:10/26/2007 12:37 PM)

I think we can all agree that the hearing customers are the ones that give us more headaches than the deaf customers. Especially now that we've been dealing with hearing people abusing the system to the point where we rarely get legitimate customers, I can safely say that handling and processing calls for people who are truly deaf is a pleasure. I've never really had a problem with it prior to relay going global.. I got irritated here and there but nothing like how frustrated I get with the fraud and pranks we get now.
opreeater
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(Date Posted:10/26/2007 9:30 PM)

exactly! last week, over the course of 4 hours, i got one legitimate call. it's really frustrating. so every time i get a real deaf cust, it's such a joy. a treat, even.

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speedial 1
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(Date Posted:10/27/2007 4:57 PM)

Shucks after reading these two posts I feel like making a few calls. If you read past posts the topic of registration of some sorts has come up a number of times. I know many Deaf don't like it but it certainly would help. If they ever do something like that my pen will be in hand. It's such a waste of your time and perversion of the system to have a free for all. I bet the phone companies like the extra money, though.
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RE:Sick of stupid people
(Date Posted:11/26/2007 4:49 PM)

Having gotten my first IP relay call ... it became obvious quickly that it was simply a prank - and a rather insulting one at that.  It seems I have no recourse, nor no way of determining the source of the prank. 

I guess my question is this ... if people can prank call with impunity, what is to stop them?  

Too bad there is not better control - or some penalty for mis-use of the service.   It seems a good idea gone bad.   Due to the anonymity provided to the abuser.  

Have I any recourse???    Thank you for any guidance. 

 

 

 
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