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Die Mofo
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(Date Posted:08/11/2007 9:42 AM)

In my center we're required to read verbatim unless the tty user has grammatical change in their profile. We are, however, supposed to decipher their horrendous spelling and figure out what the hell the word is. So if they type grovenemt we're supposed to read it as government; compaline would be complain. A lot of us don't give a shit though and will read their typos verbatim.

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myjobsux
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(Date Posted:08/11/2007 6:29 PM)

Reply to : mindless puppet


I'm finding this whole thread not only entertaining but very interesting... at my center we are strongly encouraged to translate what aTTY user is typing to sound as conversational English as possible... I would get marked off severely for reading verbatim and not assuming the correct wording for something like- "me wnt go torrow aftnon"... there is no question in my particular center that that is to be read as "I want to go tomorrow afternoon" or something to that degree... there are supervisors that would even suggest reading that as "I would like to go tomorrow sometime in the afternoon"Are other operators required to read verbatim with errors and asl and everything included? (Let me know if this isn't appropriate for this thread and I can start a new topic if this is too far off the original topic)

oh my god!!  i cant beieive you'er allowed to assume what the tty user is typing or really not typing!!   we read exactly what is typed,  if they are typing straight asl   then that is how  we read it.   we are told these are FCC guidelines,  how come it seems like we have to follow FCC rules and other centers dont.   i know that other companies  actually have recordings come on  that say "this call may be of a fraudulant nature"     we are told we cant do that per FCC      we also type exactly  what the voice is saying    if they say  ax (ask) we type ax    if they say  birfday (birthday)  then thats what we type    thats  verbatim
qq206
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(Date Posted:08/12/2007 7:55 PM)

oh my god!!  i cant beieive you'er allowed to assume what the tty user is typing or really not typing!!   we read exactly what is typed,  if they are typing straight asl   then that is how  we read it.   we are told these are FCC guidelines,  how come it seems like we have to follow FCC rules and other centers dont.   i know that other companies  actually have recordings come on  that say "this call may be of a fraudulant nature"     we are told we cant do that per FCC      we also type exactly  what the voice is saying    if they say  ax (ask) we type ax    if they say  birfday (birthday)  then thats what we type    thats  verbatim


 


I agee it should be verbatim. I mean, I do correct simple things depending on the call (if it's real or fraud) but a week ago I had a supervisor standing over me and the caller typed " gm, yadda yadda..."    I voice gm, so and so on. The supervisor told me I should have said Good morning. I disagrees with that completly, what do you think???

speedial 1
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(Date Posted:08/13/2007 4:26 AM)

Well that would be a fine how do you do if we can't use abbreviations. I mean, essentially if you are only supposed to type what's written then that means we should not abriviate or  or only use some standard set of "approved" abbreviations or the person we call will really think us strange!


In addition, does that mean you can't abbreviate to us? What if we make a simple typo ( oh I know we deaf never do that sort of thing) or if you RO's make a typo- should we have you repeat what you've typed because we don't know what the hearie meant. If you say "good buy" instead of "goodbye" does the FCC or your companies want us to take the time and say "gee what's a good buy?". Yes, I know it's a bit sarcastic but gee whiz it's bad enough when Deaf don't know English well, to compound the misery by adding to the "stupid" and "uneducated" label they/we have. As for myself, I have mentioned on this site before that due to a mild nystagmus (related to my deafness)  and having to look at my the keyboard when I'm typing more than periodically, I make a lot of typos. I know the XX is my friend but even that gets tiring. From what I understand from hearing people I call the RO corrects these errors- much to my gratitude. Fortunately, my English is good but I will say when I make a relay call I often don't use all that many abbreviations, just because I'm never quite sure what may come out at the other end. So ya'all what should I do- abbreviate and expedite my call or type everything out and make the FCC happy but maybe make myself appear less educated than I am?


curiouser and couriouser


 


 
Die Mofo
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(Date Posted:08/13/2007 4:50 AM)

In my state we have approved abbreviations that the deaf community approved. Since we oprs are not allowed to use any abbreviations not on the list, I will not decipher any abbreviations tty users use that are not on that list. I'm not sure how it is in other states.



As far as typos go, if it's a simple typo, such as ot instead of to or hte instead of the, I will read what the word was supposed to be. However, there are a lot of typos that aren't even close to what the word is supposed to be, and I will not try to decipher it. Some examples (actual typos): appearelt (apparently), macacve (microwave), ouwl (would), despritcted (describe), uestuirday (yesterday). To expect an opr to decipher things like that is ridiculous.

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speedial 1
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(Date Posted:08/13/2007 5:30 AM)

You're certainly right Die Mofo when it comes to having to try and understand what someone is trying to say. I'm a crummy speller myself. I will say that with some Deaf since they can't sound out a word, it's tough unless they are really into reading. They have to memorize just about everything. Reading seems to be the primary way Deaf learn language, from what my Deaf friends say- if they can't do that- English can be really a rough go. One fellow I know says he thinks by seeing words in front of his eyes. I find that really interesting but apparantly he's not unique. 


It has to be pretty rough for you RO's aving to speak weird words, especially when you know what the person wants to say. I would fell a bit silly- but I guess that's your job and you do what you have to do.


On the other hand it has to be really frustrating to try and get a point accross and no matter how you try you can't.  I have that problem with ASL. Since my ASL isn't good I depend on ASL users to make sense from my pidgin (contact) sign- which is more "my language". Fortunately, they are good at that and don't make me feel foolish. Understood, you are not these peoples friends and it's not up to you to have to make sense out of their poor English. When I do abbreviate- it's pretty clear but I still thank the really understanding and patient RO's who put up with my typos. There are times I re-read what I write and think it's fine- only to find out it's got lots of typos- I just don't see them all that well.


 
operatot
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(Date Posted:08/13/2007 10:25 AM)

I'm the same way as Die Mofo had said, I'll translate simple typos like "hey yuo" would be hey you, or like "did u go get sometin form the stoer?" I would say "did you go get somethin' from the store?"

...maybe I'm a little more liberal on the typo front then most.



HOWEVER:

If it is a known scammer, like I -know- its a scammer or prankster. I will horribly pronounce every single mispelled word. like "wat" is "watt" (like lighting) or rhymes with "hat" and "cuz" is "cooose" same with "cos" sounds like "coast" or becos would be bee coast.

I once had a scammer say "motherless babaias" sounded like "bah bah yas" they of course meant "babies"

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speedial 1
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