(Date Posted:09/28/2007 12:27 AM)
Well hello Pete.
I don't check this forum much anymore. I'm no longer at relay, and now have a fun, higher-paying job. The scars of relay are healing over nicely.
I never had a problem with you Pete. When I asked you for something, you delivered most of the time. I'll give you that much. That's much more than can be said for a lot of the sups there. Then again, I never gave you any bullshit, like most people there love to do. Although, like many sups, you tended to ignore cones. I didn't mind that with fraud, but abuse calls were terrible. Most of the time I just hung up, not caring if I was being monitored.
What I know about Tommy's situations I got secondhand from a couple sources. I don't consider either one of them credible in any sense of the word. However, I did see things myself that I don't think were appropriate for him to be doing or saying as a supervisor. He made his bed, he had to lay in it. He's lucky he managed to slip through the cracks at his new employer, who would never have hired him had they known what happened at Verizon. Here's hoping he behaves better where he is now.
My problem with supervisors was that you were all very ill-trained and uninformed most of the time. Granted, I believe management wanted it that way. I think Jake and Di were uniformed as well. When Kyle was in charge, at least I saw him. At least he knew the names of people OTHER than the main "complainers" (they know who they are). I hardly saw Jake unless there was a major crisis. He hid most of the time. When he did come out of his hole, he got scared and went right back in. I don't think he or Di were "out to get" anyone, I just think they were too mentally-lazy to bother with anything outside of their assigned job duties. Problems were pushed under rugs and hushed up, not solved. When in doubt, they would just blame the operators for problems to avoid taking action. It was ridiculous. It seemed that Di especially loved the "It's not ME it's YOU" approach to management.
Come on, they train supervisors for what? 2 weeks? Maybe 3? That's just sad. And no offense to you Pete, but when it came to actual procedural questions, you were not the man to ask. Considering what little time you had actually taking calls before you started, well, yeah, you get it. Not that it mattered much. You could know how to process calls inside and out, but the second you had it all down they'd just change the rules anyway right?
Honestly, I got to the point where I just became so apathetic to that place, I ignored everything management did. There was nothing else to do. My paychecks were short, oh well. My schedule was messed up, fuck it. I didn't argue. I sat back, collected what little money I DID receive, and waited to hear from other employers. No amount of conversation, argument or complaining ever did me any good. THREE months when we had attendance bonus and I had earned it, I didn't get it. Nobody would fix it. Nobody would even look into it. When I tried to get it resolved, I got hit with so-called "good" supervisors that reacted with apathy and laziness. They'd "look into it" they'd "get back to me". They never did. Maybe it wasn't worth their time, but I'd have liked that $300 or so.
Face it. Nobody knew what was going on, not even upper management. I still don't know what methods they use to hire supervisors, but my GOD, I wondered what they were thinking sometimes. I'm glad you're out Pete. I hope your new employer lets you use your brain. Like mine, I'll bet it was getting a little cobweb infested and lonely after all that relay.
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