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operatorhere
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1# |
Status:
From:
Registered:
01/17/2005
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(Date Posted:01/09/2007 11:03 PM)
Hi Andrea. I have a few suggestions for you. First... A scam caller will almost always try to transfer the call immediately to email. They will touch base with you through relay, and then ask you to email them. Their email addresses are almost always FREE accounts, like Yahoo, or Hotmail.
-They will order large quantities of merchandise. More than an order for one person.
-They will often leave you hanging on the phone while they try to cut and paste their reply.
-They will ALWAYS give you a credit card number and want it run IMMEDIATELY.
-They will tell you that they need to add X amount extra for their Shipping Company to come get the merchandise.
A legitimate user of the service would do none of these things. A legitimate user is almost never in a hurry to complete a transaction- a scammer almost always is. This is just a start... hopefully more active operators will come along and answer more.
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I may be your operator, but I am NOT your bitch!
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leavemealone
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2# |
Status:
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Registered:
04/28/2006
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0 hours
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(Date Posted:01/10/2007 12:03 AM)
Reply to : akyana
Hi allFirst time poster here. HelloI'm from NJ and wear many hats in the motorcycle businessI work for, which also means I am oftenfirst to pick up on many incoming calls.We have a couple of genuine users of relay services, but also receive a fair few scam calls (got another one today, which prompted this post)The one big difference between the scam calls and the genuine calls is that the genuine callers ALWAYS identify themselves by name at the very start.Also, many people I know have no idea what a relay service is. They don't understand that the operator is a translator only, and try to have a side conversation with the operator/translator. Is there some way to educate the small business community to this fact? I tell everyone I know, but I am only one pers
As far as identifying themselves, most scammers give a name at the beginning of their calls too. A prevalent pattern is 2 first names (watch out for that Mark Larry!). They also like to say they're a "minister" or some other clergyman, and the merchandise is for an orphanage, wedding, etc.
The scammers almost always want to conduct the transaction using email and will almost always give said email followed by "please repeat to verify". Its very scripty. A good trick is to repeat the email back wrong, if you get the exact same thing "(email) please repeat to verify" then its probably a scam.
And on that note, listen to the conversation. Do they repeat things back EXACTLY as they did before? Try to get info wrong or not answer a question or two. If you get the same response verbatim, they're cutting and pasting and its probably a scammer.
Scammers don't ALWAYS ask for outrageous amounts of something. Somtimes they order 1 more expensive item, so you can't count on that as a sign. However, buying *site unseen* is iffy and should be noted. If you're selling a bigger ticket item, chances are there are few people who will buy it without seeing it first. That's suspicious.
Scammers always want something shipped and always call from a different "state". You may think its legit because you're sending something to somewhere else in the US, but that's not always so. Many scammers have "boyfriends" or "girlfriends" (i.e. OTHER people they are scammed into helping them) who receive the merchandise and ship it to them in Africa. Always ask yourself, "Is the item I'm selling available int he state they're wanting this shipped to? If so, why did they pay to have it shipped?" Shipping out-of-state is only necessary if its some highly unique item that you sell. Why would someone pay $1000 to ship a used Taurus to Maine from Texas? They could find a used Taurus in Texas. Don't sell it.
And personally, if I was suspicious of a transaction, I'd look up the address they gave me and try to find a phone number to go with it. You can probably look online and find info. At least try to find out the name that goes with the address given. Call or write and find out who it is you're shipping to. ALWAYS ask for a phone number during the call and call it. Some deaf people don't have phones, that's true, but some do have a tty and you can call the number and hear the tty msg or tones.
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Hello gudday do u have (clean running autos bought for high prices!) for sales qq gaga
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roshni
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3# |
Rank:none
Status:
Score:0
Posts:9
From:
Registered:
12/10/2006
Time spent:
0 hours
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(Date Posted:02/04/2007 9:26 PM)
I've been thinking about this one for a while and have come up with the following, it repeats some of the info already posted; here I've arranged them in the order you'd encounter them in a fraud call. If I were you, I'd just print these out, laminate it and stick it next to the phone of your business. That way, whoever answers the phone will have the list right in front of them. Chances are calls will fulfill not just one, but several of these. And you will know you most definitely have a fraudster on your hands.
- the caller's name may be a generic 2 first names combo, or a mr. [first name]. john jim, mr. larry, etc.
- the person will immediately ask if you have ______ in stock or if you "carry" whatever item. usually it goes "hello how are u doing today my name is john jim do u carry shoe in stock?" when they're calling...a shoe store.
- the person's replies will be identical over and over again. "hello how are u doing today my name is james smith do u carry spark plugs bkr5-e bkr-6e qq gaga hello how are u doing today my name is james smith do u carry spark plugs bkr-5e bkr6-e qq gaga". it is in fact a script, and will sound like it. they will also usually not know how to use ga, and will end every sentence with it.
- the person will not seem to know or care very much about what they're calling for. "i am calling about the POSTED ITEM for sale is it still for sale?" they won't ask very many questions about the car/dog/stereo/etc.
- the person calls for something and then if you don't have it, they are all too willing to buy whatever you do have (regardless of how different it is from what they originally asked for). they might call asking for dog food. you say you don't have any. they ask , what you do sell? you reply, CD cases and stereo accessories. they'll say, ok! i'll take 100 CD cases and 50 pairs of headphones.
- the person calling wants way more stuff than one person could possibly need. not 1, not 10, but 150 boxes of diabetes test strips! enough to survive a war, apparently.
- the person will want to order something that is not unique but want it shipped great distances. be very, very wary if the price to ship is close to or greater than the price of the object they are buying. who does that? why would you want a used car from Georgia when you live in Washington? Why would you need paint, necklaces, cremation supplies, spark plugs, etc. at a huge shipping cost to yourself when all those things are guaranteed to be found locally? the answer is: no legit buyers DO act like this.
- the person will sometimes say they have their own "shipping agent" and that person will come to get the dog/car/etc.
- they will want it shipped to a different (usually international) address instead of the billing address. tell them you can only ship to the billing address if this happens. they will usually hang up, because the billing address is that of the person whose credit card they stole.
- ASK BASIC QUESTIONS OVER THE PHONE. ask how many of the item they want, where it is being shipped, how they are paying, etc. if they answer that they want too many items for one person, want it shipped internationally (usu. Africa), want to pay with Western Union, have multiple credit card numbers to give you, or want to pay you more than it is priced and want a refund of the difference, these are all HUGE red flags.
- to get around answering these basic questions, they will usually insist on using email/fax/etc. "email me the final selling price condition and details right now i look forward to ur mail bye ga". they will try to do the sale through email. don't let them.
if you have a company website, direct them to the website. say they can contact you through the site. tell them they can see all the phones, purses, shoes, and so on that you sell on that site. most business websites have secure servers/credit card processors.
-if they try to give you an excuse as to why they need email instead of just discussing it right then over the relay call, such as "i am internet illiterate" (I have actually seen this kind of bullshit and the term believed them!) or "I don't have access to Internet," YOUR VERY NEXT QUESTION SHOULD BE "how is that possible if you are calling me through an INTERNET relay?" they will hang up.
- if you work for a bank, the person will be suffering from apparent identity crisis, because they can't remember their own name, address, mother's maiden name, social security number, credit card number, phone number, etc. they will try to give you other info to get you to give them their account info.
- if you work for a machine parts/automobile-type shop, the person will want to purchase obscure "caterpillar parts", "bkr5-e spark plugs", or other misc. machine parts, and will immediately give you a long rambling item number. if asked to repeat, because naturally no one will be able to get the whole scrambled list of numbers at once, it will be an identical, cut and paste reply.
- if for whatever reason you do get their email address they will ask you to "repeat to verify" or "repeat that back to me". they will sometimes spell it out even if it is something easy to spell, like r i c h a r d 9 9 @ y a h o o . c o m.
- if you ask for a phone number where you can contact them, they'll say they don't have one. a legit caller generally does, because most deaf people have TTYs. sometimes a legit deaf person doesn't have a TTY. if they're really deaf and don't have a TTY, though, there should be NO reason why they're uncomfortable using IP Relay, because it is the only thing they have like a phone and they probably use it every single day.
- the end of the call will sound very demanding; "email me right now i am expecting ur email shortly bye ga". it will sound like they're rushing because the longer they stay on the call, the more likely it is to get disconnected.
In all honesty, if you are at all suspicious of a call, post the details here so we can advise you further (we see the stuff every day), or refuse to take IP-Relay calls altogether. A simple "I'm sorry, we don't take internet relay calls, please call back through [state] Relay" and then hanging up will suffice and then you will be absolutely sure it is a legit caller when they call back through state relay. When it comes to IP related fraud, the probability of it being a legit person is very slim, and they're not likely to be one of the even smaller number of deaf people who don't have a TTY.
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