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speedial 1
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1# |
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Posts:174
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Registered:
07/11/2006
Time spent:
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(Date Posted:11/25/2006 5:18 PM)
Reply to : newOpp
Man, that must have been a beaut of a call! You're right. if you wanted to be an interpreter or a translator you would have done so. I don't know how you handled that call, but I hope the caller got the point one can't speak or write ASL and be understood by most hearing- and you are not to blame!
First of all, I am not your translator, I am paid to read what you type, and type what the hearing said. I will attempt to translate some ASL, if I know what was meant, but this is NOT my responsibility! If you are calling someone who has never used relay (for example, if we have to explain the service), they are confused as it is. But, when you type ASL, and your opr doesnt translate it, it make the situation worse. And, if you feel you have the need to tell someone off (because your just a miserable jerk) and you type in strong ASL, this will only make you sound goofy.ASL is not talked amongst the hearing. Pick up a newspaper, or a book, and you'll see excellent examples on the way we talk. Calling to a business, or responding to someones ad and telling off that person because they sincerely don't understand you is your fault, not mine!I wont even break transp
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newOpp
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2# |
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Registered:
12/10/2004
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(Date Posted:11/25/2006 5:30 PM)
Thanks for respondign speedial, I look forward to your posts. TTY user decided to cuss out the hearing, and she hung up, which is what anyone in any circumstance would have done. That person handled the cll properly!
And, like I said, I will attempt to translate, but if it's too strong/much, then I can't. I have not been trained, wether at relay, or schooling to translate ASL
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speedial 1
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3# |
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Score:0
Posts:174
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Registered:
07/11/2006
Time spent:
5227 hours
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(Date Posted:11/25/2006 6:17 PM)
Reply to : newOpp
Hello newOpp. I'm always glad to chime in- maybe too loud of a chime, at that! It is certainly not unreasonable to expect a Deaf person to realize their language is not a spoken one, and that you are not interpreters. Deaf people who don't know English often become belligerent and demanding to cover up their own inadequacies. In addition, instead of learning what they need to know to get the job done, they expect anyone in a professional capacity (this time you) will take on that responsibility. ffice ffice" / onload='javascript:showImageWidth(this,600,600)' class='AutoImageWidthTopic' style='cursor:poionter'>
I don't know what I would do in that situation because I think anything I would say would get me fired! All you can do is pass on to the Deaf caller that the hearing doesn't understand (or what ever the recipient said to indicate they didn't understand), and expect you will get flak. Anticipating the tirade helps to endure it.
The situation would become more inflamed if you (or any opr) made a statement which Deaf would infer that you understand but didn't want to help. If you say you aren't allowed to help (probably true) or can't help (also true) the Deaf will interpret this to mean you don't want to help. In any case - just assume that in the mind of the Deaf both you and the recipient are "stupid"- so what's new?
Thanks for respondign speedial, I look forward to your posts. TTY user decided to cuss out the hearing, and she hung up, which is what anyone in any circumstance would have done. That person handled the cll properly!And, like I said, I will attempt to translate, but if it's too strong/much, then I can't. I have not been trained, wether at relay, or schooling to translate ASL
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Die Mofo
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4# |
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Posts:143
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Registered:
02/04/2005
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(Date Posted:11/26/2006 3:07 AM)
I know that the asl translation rules are different depending on the relay company and the state. In our state we're not allowed to translate unless the tty user specifically asks us to do so, or if they have it in their profile. Even then, it's basically a crapshoot most of the time trying to figure out what they're saying. The "training" we had was the biggest joke and a complete waste of time. All we had to do was go to this stupid "training" which was a couple of hours, and bingo, we're certified as grammatical change oprs. It didn't matter at all that we couldn't translate most of the things we were given. All we had to do was show up. Pretty pathetic. But sometimes you just get those callers who you'll never be able to figure out. We have a couple of very, very heavy asl users, and I can't figure out what they're saying for the life of me. An example would be (not verbatim, but very similar): car daisy breakfast computer. What the hell is that? Thankfully the people they call seem to have a clue, as I sure as hell don't. And in that instance I'll just read it verbatim. There's nothing else I can do as there's no way in hell I have any clue as to what the hell it is that they're trying to say.
And to be honest, I don't feel we should have to translate asl anyway. I'm an opr, not a translator. My job is to read verbatim and type verbatim. I'd be getting paid a hell of a lot more if I wanted to be a translator or interpreter.
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redail get rep alive
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speedial 1
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5# |
Rank:none
Status:
Score:0
Posts:174
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Registered:
07/11/2006
Time spent:
5227 hours
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(Date Posted:11/26/2006 4:59 AM)
Well, you're right. The ASL sytax is totally screwy- leaving out articles and sometimes verbs the word "finish" used to denote finish, or end, or anything that happened in the past- or will end at some time in the future etc. Usually with ASL there may be (pronoun first and last) "time" content then a "topic content then a "comment content" then pronoun unless obvious-on the other hand you have been doing this for a while, I guess so you know all of this. Actually, if you know Japanese you'll have a head start. I understand the syntax is similiar.
So it might be me + yesterday+ house clean + work hard + finish +me or "yesterday I worked really hard to get the house clean"- man not for me!
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what do u carry qq
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6# |
Status:
From:
Registered:
05/23/2005
Time spent:
0 hours
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(Date Posted:11/26/2006 9:03 AM)
Reply to : speedial 1
Well, you're right. The ASL sytax is totally screwy- leaving out articles and sometimes verbs the word "finish" used to denote finish, or end, or anything that happened in the past- or will end at some time in the future etc. Usually with ASL theremay be (pronoun first and last) "time" content then a "topic content then a "comment content" then pronoun unless obvious-on the other hand you have been doing this for a while, I guess so you know all of this. Actually, if you know Japanese you'll have a head start. I understand the syntax is similiar.So it might be me + yesterday+ house clean + work hard+ finish+meor "yesterday I worked really hard to get the house clean"- man not for me!
Another good thing to remember for the deaf using relay, we as ops are required to read what is typed just like the previous poster said. So, if u want to have a conversation and in the middle of the conversation decide that u want to give someone a phone nbr, the polite thing to do would be to ask if the other party has a pen and paper handy. I mean, it's the same situation when u go out in public and see someone u havent seen in a long time, u don't say, "Hey it's good to see u my nbr is 555 1212". Because when the hearing person says, "wait a min i got to get a pen" in the middle of while I'm reading the response I can't stop voicing what the deaf person has typed because technically its not the hearing persons turn to speak. So, it's nice to see if the hearing party has a pen and paper before the deaf party gives a phone nbr.
Also, when dialing a nbr that has many options, pls be sure that the option picked actually corresponds with the option that u want. So many times, actually most of them the recording goes like this "Press 1 for customer service, Press 2 for billing, Press 3 for technical support..." the deaf person will type "Press 2 for customer svc." I mean really, most of us ops feel if we can take the time out to type the stuff the least the deaf person can do is read the options and select what the right option. And stop getting mad at the opr and calling the opr names if the menu is not understood. U wld be surprised at how many ops would go against the rules if the deaf person sends a  or a "opr, im sorry im confused i need so and so." Now we arent supposed to make the decision for u but if i see a deaf person at least trying to meet me halfway i will help them to the end and there are many more like me that will do the same thing.
Another thing, telling the opr to hurry up does not speed up the process. Those are the times when I suddenly find myself having technical difficulties and needing to Orig Disconnect. Pls know that we can not make anyone answer the phone, and talking to a voicemail saying, "Pick up" does not make the person answer. It's not like having an answering machine in the house sitting on the coffee table which most ppl dont have anymore.
I would like to know what is it with so many deaf people cussing out their parents and being disrespectful. I have taken so many calls where the deaf are callin their relatives and being extremely rude. Why dont the relatives say, "Johnny... I'm sorry but that language is socially unacceptable for the hearing community as well." It's pretty bad when u have a pleasant voiced term on the other line and me the opr has to say, "Fuck u mom. U no listen me." Well frankly Johnny, I wouldnt listen u either if u could not be respectful.
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smoothloperator
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7# |
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Posts:224
From:
Registered:
10/27/2006
Time spent:
0 hours
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(Date Posted:11/26/2006 10:25 AM)
For us we're allowed to translate ASL if asked by the Orig....in my 2 years that' s NEVER happened...but as said the ASL sentence structure can me SO confusing.
One thing I've noticed though is that with the amount of exposure I've had to ASL, I can enunciate and emphasize things better to get the point across, since I can't/won't break transparency for people since as said, I'm an operator, not an interpreter. But I will do what I can to get the point across to a person, especially if they're not familiar with relay.
Frankly there's not much worse on a legit call then an ASL Orig and a rude or impatient term that just doesn't get it...it's sheer hell.
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Verizon = Devil
Relay needs REFORM NOW!
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