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operatorhere
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Registered: 01/17/2005
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(Date Posted:02/04/2007 3:37 AM)

Reply to : speedial 1



I was just wondering if this system really takes off how it would impact you as RO's. Maybe you all would be the contact oprs under that system. Should be interesting for you as you would only hear half of a conversation. The good part is that since your voice isn't heard by anyone the pranksters may lose some of their "thrills". Remains to be seen.


Captel operators are hired by Captel, and have nothing whatsoever to do with IP Relay.  The only reason I know this is because I've been looking into working for them.  I've contacted their HR department and asked some very pointed questions about fraud, and whether Captel has been abused by scammers.  The answers I've gotten from that are that NO- Captel has not been plagued with fraud callers.  That would make me SO happy, to just be able to help the deaf folks make their calls with out having to relay such filth and crime.

--------------------------------------------------------------
I may be your operator, but I am NOT your bitch!

speedial 1
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Registered: 07/11/2006
Time spent: 5227 hours


(Date Posted:02/04/2007 7:57 PM)

It makes sense that if people are calling others directly there wouldn't be a "hook" for a scammer to get into- at least with the two way system.  Unfortunately, scammers, fraud callers and pranksters are very good at circumventing the system. It happens on computers and to hearing callers as well. As long as a telephone number is listed in the phone book or a supercomputer can conjure up a number, or lists of numbers sold- there is that potential. Carrying on a conversation using a "regular" type phone and without an intermediary apparant should be a real kick. I'm not sure we will invest in a phone yet, although it is available here. Most of my calls are still TTY-TTY or I do things by e-mail. A lot of my friends have their sidekicks handy but I haven't ventured there, at least not yet.


If there is any way to take stress off of RO's to me that is of key importance. If you are happy, we are happy! Having all the scammers, abusers ,pranksters and dealing with all the foul language has to stay with  you on the job- that can't make your job enjoyable in any way. You will always be putting up with the problem areas of deaf- poor English, lousy spelling and typos, people who don't understand hearing culture, or the way things work in the hearing world etc..Still and all at least you may be able to overlook and deal with more of that when not also contending with the shit you have to deal with in other areas.


The system will never be perfect but there are still many Deaf out there who remember the trials and tribulations before phones and the joy of the TTY. Times will change and who knows what the new generations will  be like. With CI's and much improved hearing aids and other technologies perhaps you will be interacting with a better educated more informed deaf population- that too will make you work better.


Reading about the efforts some of you go through on our behalf brings a tear to my eye. You don't have to do all you do, but the fact that you do is appreciated more than you know.


Another BIG THANK YOU!

operatorhere
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(Date Posted:02/04/2007 8:15 PM)

Speedial- you double posted.. I just wanted you to know that I removed one.   


Great post!

--------------------------------------------------------------
I may be your operator, but I am NOT your bitch!

speedial 1
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34#



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Registered: 07/11/2006
Time spent: 5227 hours


(Date Posted:02/05/2007 3:56 PM)

Reply to : operatorhere


ooops! Thanks for deleating my double post. Our computer is quirky to begin with and sometimes these messages take a while to get going. I checked before logging out but only saw one. Anyway, my message was heartfelt.


 


 





Speedial- you double posted.. I just wanted you to know that I removed one.Great post!


operatorhere
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35#



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(Date Posted:02/16/2007 6:12 AM)

Hello again speedial!  I hope you had a lovely valentines day... I am just posting to tell you that I think your posts are ALWAYS informative, thoughtful and insightful.  It gives our operators the deaf point of view without the argumentative and defensive part that we sometimes get from the deaf folks.  We all appreciate you here. 

--------------------------------------------------------------
I may be your operator, but I am NOT your bitch!

speedial 1
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36#



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Registered: 07/11/2006
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(Date Posted:02/16/2007 6:30 PM)

Thanks  operatorhere, I enjoy visiting these boards.  I think it's natural for any individual or group who feels misunderstood, unappreciated, or devalued to become defensive  when confronted by what is perceived to be a sweeping generaliztion, or stereotype. The d/Deaf certainly fall into this group. Defending oneself or ones group can take on  a life of  its own. The problem is compounded when that group can't "fight back"  that is,   explain their position.  Essentially the problem with being deaf is  , for many  not so much the deafness as it is  the inability to speak- or speak well. It is the reason the ASL sign for hearing is actually the index and middle fingers of the right hand making small  circles in front of the mouth-referance to the ability to speak  and not the ability to hear.  Without good language skills the only thing to rely on is name calling, cursing,  "revenge tactics" or even fists.


Probably many if not all of you belong to a "minority" group of one sort or another, physical, cultural, racial, religious, gender or sexually based etc.. It is handy to picture how you react or feel when you or others like you are criticised or feel threatened. It's not for me to preach but imagine yourself defending yourself without the ability to speak or make your postiion known. When a deaf person tries to defend themselves really all the hearing person needs to do is look down or turn away and the subject is closed.


I realize these boards are for you as RO's  CA's current or past,therefore it is the place to express yourselves and who am I to say you shouldn't do it? It is enlightening for me to hear the other side of the story. It gives me an opportunity to defend you all when the topic comes up, because I can become your voice the way you become mine. As much as you value my input I find yours also very valuable.


Through it all you have chosen, for whatever reasons to help us. Some of you may have entered into the waters out of  "wanting to serve", others for strictly financial, logistical, or other reasons- nevertheless you have a connection with us. d/Deaf as you know, have a special relationship with interpreters  often viewing them as deaf no matter what their hearing status. Personally, I feel the same way towards many of you. Unfortunately, with interpreters  (usually) there is a personal interchange and they are not putting up with scammers, pranksters and others or bosses who keep their fingers up the nose of the interpreter, while they are working. Yes, your job is not to be an interpreter but from what I see you do everything you can to help those that you see are legitimate, despite the lack of English skills or education. In any job one gets a "feel" for their "customer" and that sense  is what can make the differance  between an adequate  and great CA. 


I don't know if you are provided with any desensitisation training or anything but if you aren't provided with it you should be.  Developing a think skin on ones own is rough. I know I would start taking things personally, even if I tried not to if left on my own. You are in an army of sorts but without the support of your commanders, appropriate tools and limited weapons. That is bound to take a toll.


Unfortunately, my voice is one and too small to effect a change overall. Constantly "beating" at a problem is a method to effect change. All of you "beating" at the problems you face at every meeting or opportunity can effect change-but maybe at too big an emotional cost- dunno.


Again, I tip my cap to you all!


 


 






Hello again speedial! I hope you had a lovely valentines day... I am just posting to tell you that I think your posts are ALWAYS informative, thoughtful and insightful. It gives our operators the deaf point of view without the argumentative and defensive part that we sometimes get from the deaf folks. We all appreciate you here.





 Welcome to The Collection of Flashlights!Wolf-eyes ,your eyes break the darkness!
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